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Ekrin B37 massage gun with attachments and travel case

Shipping & Pre Order FAQ

Updated: 9/4/20

Q: How can I check my order status and the shipping updates?

All Bantam pre-orders are expected to ship between September 22nd-30th.  Keep checking this page for weekly updates on shipping status. 

You can also contact our Customer Care Team with your order number at  

Q: When will I receive my Bantam?

Bantam orders will ship on a first come - first served basis. We suggest placing your order at your earliest convenience to take advantage of any current offers and to be ahead in the waiting list as we get closer to shipment. We expect to ship all pre-orders between September 22nd-30th.

Q: Why should I buy the Ekrin Bantam? 

The Bantam is ergonomically designed with a unique 15° angled handle allowing you to reach 90% of the body.  Premium soft-touch materials house a powerful, yet quiet motor driven by a long lasting Samsung lithium-ion battery.  The Bantam has a slim, compact design making it the perfect travel companion.  Features include, 3 speeds, 4 attachments, a travel case, and a USB charging adapter.  All orders come with a 30-day money-back guarantee and a standard lifetime warranty with US Customer Care.

Q: Can I cancel my pre-order? 

You can cancel a pre-order payment as long as your Bantam has not yet shipped.  Once your order has been shipped, we cannot process a cancellation. 

Q: Will I get charged when I pre-order or when the Ekrin Bantam is delivered?

The only way we can reserve your Bantam Percussion Massager during pre-order is to charge your card. 

Q: What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, and others.  We also accept PayPal and Amazon Pay.  

Q: What is the shipping cost?

We offer free ground shipping for all domestic orders.  We also ship internationally, where rates are calculated at checkout when you enter your shipping address.

Q: Does the Bantam have a warranty? What is it?

All orders come with a standard lifetime warranty.  For details, visit our warranty page here.


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