Shipping & Pre Order FAQ
Q: How can I check my order status and the shipping updates?
All pre-orders placed in May and June are expected to ship between June 23rd-26th. Keep checking this page for weekly updates on shipping status.
You can also contact our Customer Care Team with your order number at firstname.lastname@example.org.
Q: When will I receive my B37?
B37 orders will ship on a first come - first served basis. We suggest placing your order at your earliest convenience to take advantage of any current offers and to be ahead in the waiting list as we get closer to shipment. We expect to ship the first batch of pre-orders between June 23rd-26th.
Q: Why should I buy the Ekrin B37?
The B37 is ergonomically designed with a unique 15° angled handle allowing you reach 90% of the body. Premium soft touch materials house a powerful, yet ultra quiet motor powered by a long lasting lithium-ion battery. The B37 includes 5 speeds, 4 attachments, travel case, and charging adapter. All orders come with a 30-day money back guarantee and a standard 2-year warranty with US Customer Care.
Q: Can I cancel my pre-order?
You can cancel a pre-order payment as long as your B37 has not yet shipped. Once your order has been shipped, we cannot process a cancellation.
Q: Will I get charged when I pre-order or when the Ekrin B37 is delivered?
The only way we can reserve your B37 Percussion Massager during pre-order is to charge your card.
Q: What payment methods do you accept?
We accept all major credit cards - Visa, MasterCard, and others. We also accept PayPal.
Q: What is the shipping cost?
We offer free ground shipping for all domestic orders. We also ship internationally and rates are calculated at checkout when you enter your shipping address.
Q: Does the B37 have a warranty? What is it?
All orders come with a standard 2-year warranty. For details, visit our warranty page here.
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