Shipping & Pre Order FAQ
Q: How can I check my order status and the shipping updates?
All B37S pre-orders are expected to ship by November 1st. Keep checking this page for weekly updates on shipping status.
You can also contact our Customer Care Team with your order number at email@example.com.
Q: When will I receive my B37S?
B37S orders will ship on a first come - first served basis. We suggest placing your order at your earliest convenience to take advantage of any current offers and to be ahead in the waiting list as we get closer to shipment. We expect to ship all pre-orders by November 1st.
Q: Why should I buy the Ekrin B37S?
The B37S is ergonomically designed with a unique 15° angled handle allowing you to reach 90% of the body. Premium soft-touch materials house a 30% more powerful, yet ultra-quiet motor driven by a long lasting Samsung lithium-ion battery. The B37S includes our Reactive Force Sensor, locking attachments, 5 speeds, 6 attachments, a travel case, and a charging adapter. All orders come with a 30-day money-back guarantee and a standard lifetime warranty with US Customer Care.
Q: Can I cancel my pre-order?
You can cancel a pre-order payment as long as your B37S has not yet shipped. Once your order has been shipped, we cannot process a cancellation.
Q: Will I get charged when I pre-order or when the Ekrin B37S is delivered?
The only way we can reserve your B37S Percussion Massager during pre-order is to charge your card.
Q: What payment methods do you accept?
We accept all major credit cards - Visa, MasterCard, and others. We also accept PayPal and Amazon Pay.
Q: What is the shipping cost?
We offer free ground shipping for all domestic orders. We also ship internationally, where rates are calculated at checkout when you enter your shipping address.
Q: Does the B37S have a warranty? What is it?
All orders come with a standard lifetime warranty. For details, visit our warranty page here.
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