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Lifetime Warranty & Free Shipping Lifetime Warranty & Free Shipping
Ekrin B37 massage gun with attachments and travel case

Shipping & Pre Order FAQ

Updated: 1/4/23

Q: How can I check my order status and the shipping updates?

All 365 pre-orders are expected to ship between February 1st-5th.  Keep checking this page for weekly updates on shipping status. 

You can also contact our Customer Care Team with your order number at  

Q: When will I receive my 365?

Ekrin 365 orders will ship on a first come - first served basis. We suggest placing your order at your earliest convenience to take advantage of any current offers and to be ahead in the waiting list as we get closer to shipment. We expect to ship all 365 pre-orders between February 1st-5th.

Q: Can I cancel my pre-order? 

You can cancel a pre-order payment as long as your unit has not yet shipped.  Once your order has been shipped, we cannot process a cancellation. 

Q: Will I get charged when I pre-order or when the device is delivered?

The only way we can reserve your device during pre-order is to charge your card. 

Q: What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, and others.  We also accept PayPal and Amazon Pay.  

Q: What is the shipping cost?

We offer free ground shipping for all domestic orders.  We also ship internationally, where rates are calculated at checkout when you enter your shipping address.

Q: Does the device have a warranty? What is it?

All orders come with a standard lifetime warranty.  For details, visit our warranty page here.


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